Refund Policy
Refund Policy
At KENDRICKLAMARWORLD, we value our customers and strive to provide an excellent shopping experience. If for any reason you are not fully satisfied with your purchase, we offer a clear and fair refund policy. Please read the following details carefully:
Order Cancellations
We understand that circumstances can change. You may cancel your order before it is shipped. To do so, please contact us within 12 hours of placing the order. Once the packaging and shipping process has begun, cancellation is no longer possible.
Please note: A cancellation fee of 6.9% + $1 will apply to cover fees incurred by our payment gateway, warehouse, and platform charges.
Eligibility for Refunds
You may be eligible for a refund under the following circumstances:
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Damaged or Defective Items: If your item is damaged or defective upon arrival, please notify us within 14 days of receiving your order. We require photographic or video evidence of the damage or defect. Once verified, we will offer you the choice of a replacement or a full refund.
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Incorrect or Incomplete Orders: If your order is incorrect or missing items, please contact us within 14 days of delivery. We will work promptly to resolve the issue by shipping missing items or arranging for a return and replacement.
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Dissatisfaction with Product: If you are dissatisfied with your purchase for reasons unrelated to damage, defect, or incorrect items, please contact us within 14 days of receiving your order. Refunds in such cases will be considered on a case-by-case basis, and we may request additional information about the reason for your dissatisfaction.
Return Process
To ensure a smooth return experience, please follow these steps:
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Authorization: All returns must be authorized by our customer support team. Returns without authorization will not be processed.
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Return Shipping: Customers are responsible for the return shipping costs, except when the return is due to damage, defect, or an incorrect order. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee the safe receipt of returned items.
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Condition of Returned Items: All returned items must be in their original, unworn, undamaged condition with all original tags and packaging intact. We reserve the right to refuse refunds for items that do not meet these criteria.
Refund Processing
Once your return is authorized and received, refunds will be processed as follows:
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Refund Method: Refunds will be issued to the original payment method, unless alternative arrangements have been agreed upon. Please allow 1-10 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your financial institution.
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Partial Refunds: In some cases, a partial refund may be issued if only specific items in your order qualify for a refund.
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Non-Refundable Items: Certain items, such as earrings (for hygiene reasons) and custom-made products, are not eligible for refunds. These items will be clearly marked as non-refundable on the product page at the time of purchase.
Contact Us
If you have any questions, concerns, or wish to initiate a return or refund request, please contact our customer support team via email at service@kendricklamarworld.com. We are here to assist you and ensure your satisfaction with your purchase.
Thank you for shopping with KENDRICKLAMARWORLD!